BCG HR compensation tool
An extension to the HR portal for easy access and modification of compensation related data
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Research & Ideation
Approach
Understanding user demands was crucial to developing a value proposition and obtaining executive permission for the tool. In order to start, we conducted a remote workshop in which we asked the participants to describe their present workflow and one aspect they would like to change. Throughout the period of compensation, we interviewed them using a generative methodology regarding their lives. We also inquired as to how the system may be improved to ensure smooth operation of the compensation process, but we made no mention of the new tool in our questions. The entire process was completed online using the Miro board.
Time-consuming
No intimation on confirmation/rejection of a request until the completion of the entire request cycle
Manual Request
Tedious process seeking HR's approval prior to processing the date, to ensure correctness. Additionally, obtaining data required more time if inaccurate
Multiple sources
Scattered information across information sharing platforms including Slack, Egnyte, and SharePoint, and all data being manually validated before processing.
Multiple Data Sources
The tool's effectiveness depended on the format of data fetched from multiple departments such as HR, IT, Departmental Data, etc
Manual Request
Tedious process seeking HR's approval prior to processing the date, to ensure correctness. Additionally, obtaining data required more time if inaccurate
30+ Stakeholders
30+ stakeholders across multiple time zones made it difficult to maintain files and their version, as a result, caution had to be maintained and enough time was supposed to be given to everyone for reviewing updates, while maintaining timelines.
Existing Ecosystem
There was limited time to understand the existing technology and propose a new solution while not digressing much from the current technology used. Hence it was essential to comprehend the system well
Global Leader
The user will be able to view the compensation plans being made in their team and, if necessary, recommend adjustments without actually making them.
Super Manager
This user is in charge of altering the rights, suggesting adjustments to the team's compensation, and granting special permissions to users as needed.
Manager
Manager is responsible to edit all compensation.
Personas
Challenges
Understanding the existing technology and architecture for determining the arch and information flow was a challenge as it was going to be part of existing tool
Key Observations/Pain Points
The process in place was manual, making it impossible to track the status of incoming requests in real-time and to take action before the request cycle was complete.
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Planning & Prototyping
Approach/ Set Process
Using KANBAN method to distribute the user stories into two segments of 'low fidelity' and 'design', owing to the following reasons :
Mix of in-house and vendor resources to work on the project
A maximum of 3 BCG resources to be deployed
One developer from BCG to lead the development progress by the vendor
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Manager's Dashboard View
A page with the overview of the team's complete details, including historical data to aid any planning/decision making
Temporary Rights Transfer
Flexibility given to a manager to temporarily transfer rights to a colleague to make compensation related decisions in their absence
Multi-user Modification
A feature to distribute equal percentage of compensation raise across multiple employees in just one flow.
Testing & Improvements
Targeting early user testing and flow improvisations on low fidelity wireframes
Running 3+ iterations on the task to improve success rate
Completing the task with 92% success rate
Having enough buffer in hand to implement user feedback
The tasks were successfully completed after 3+ iterations, with the final version having a success rate of 92% as opposed to the first run's 70%.
Task, User Flows and Low Fidelity
As next steps, getting the approval from the stakeholders on the task flows and low fidelity wireframes to finalize the user journey for all personas.
Opportunities
Based on the priority matrix there were 3 primary features that were emerged as most valuable
Record Employee Sentiments
An important attribute within the tool to enable and record employee sentiments.
Objective/Problem
Non-existence of a centralised system to manage compensation process for employees, the biggest challenge being presence of scattered information on the Egnyte tool with little proof of authenticity
My Role
To fine tune the value proposition of the tool, and oversee the work and implementation of the end product by the product team
Team Overview
Product Owner:1
UX & UI Designers: 10
Frontend & Backend Dev: 12
Tableau Dev: 2
QC: 1
Project Type & Duration
Desktop Web Tool, Product Strategy, User Research, Testing.
UX Maturity: 6/10
Duration: 480 -500 Hours
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Design & Development
Design Kickstart
To craft a design system for best usability experience for different machines and resolutions with carefully adjusted sizing and spacings, applicable to multiple breakpoints within desktops
Heuristic Evaluation
Our heuristic experts evaluated the design and Post heuristic evaluation, changes were made to the designs basis the suggestions.
Remote Testing
Included planning of 10+ tasks distributed among 30+ users, to validate design decisions made.
Design/User Testing
Testing the design for usability and flow validation by stakeholders, select users, and experts. Prior to the start of the development process, the heuristic experts also did the following.
Inspirations
Our main insipration source was BCG website as the tooll was going to be part of it, but the creation of tool design guide for the team helped them stay focused on the design.
Design Principles
It being an internal tool, there was a need to apply BCG business principles and global brand guidelines to it. While the final design reflected some of the striking features of the brand guidelines, it also evoked emotions of a good user experience.
Fluid
Adaptable
Accessible
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Final Output
1000+
Active Users
800+
Positive Feedbacks
Worked Closely with
Bharath Nair
People Analytics Senior Manager - Global Specialty Businesses, BCG
Curious to know more?
If you wish to know more about the project, you can contact me by email at mahesh.salaskar@gmail.com. I will be more than happy to answer any questions you may have.
Screens/Designs used in the portfolio are sanitised to ensure that any references to the client, their identity or critical data are removed due to NDA signed with them.